FAQ – Frequently Asked Questions
Welcome to the BleuHut™ FAQ. Here you'll find answers to the most common questions about our products, delivery, returns, refunds, and customer service.
Questions about VentiloLumi™
What is VentiloLumi™?
VentiloLumi™ is an E27 LED fan with a remote control. It combines lighting and ventilation in a single practical device, ideal for improving room comfort daily.
What is VentiloLumi™ used for?
VentiloLumi™ lights up a room while providing gentle and pleasant ventilation. It is designed for bedrooms, living rooms, offices, kitchens, and small living spaces.
Is it a lamp or a fan?
It's both. VentiloLumi™ works as a 2-in-1 solution: it offers integrated LED lighting and adjustable ventilation.
Does VentiloLumi™ replace air conditioning?
No, VentiloLumi™ does not replace air conditioning. It provides pleasant ventilation and a cooler air sensation in the room, but it does not cool the air like an air conditioner.
Which rooms can it be used in?
VentiloLumi™ can be used in different rooms of the house:
Bedroom
Living room
Office
Kitchen
Small living space
Studio
Secondary room
Is the product quiet?
VentiloLumi™ is designed to provide gentle and pleasant ventilation with quiet operation. The noise level may vary depending on the chosen speed and the room environment.
Is the remote control included?
Yes, the remote control is included. It allows you to easily adjust the light and ventilation remotely.
Can the fan speed be adjusted?
Yes, VentiloLumi™ has several fan speeds to adapt the airflow to your needs.
Can the light be adjusted?
Yes, the LED lighting is adjustable depending on the model. It allows you to create an ambiance suited to different times of the day.
How to choose between 3, 4, and 5-head models?
The choice mainly depends on the size of the room and the desired level of ventilation.
3 heads – Compact
Ideal for small rooms, bedrooms, or offices
4 heads – Comfort
The right balance for daily use
5 heads – Power+
Suitable for larger rooms or for those seeking greater airflow
Installation and use
How to install VentiloLumi™?
VentiloLumi™ is installed on a compatible E27 socket, like a classic light bulb. Before any installation, make sure the power supply is cut off.
Do I need an electrician to install it?
In most cases, installation is simple if you already have a compatible E27 socket. If you have any doubts about your electrical installation, we recommend calling a professional.
Is the product compatible with all sockets?
VentiloLumi™ is designed for a compatible E27 socket. Before ordering, verify that your installation has this type of socket.
Can it be used with a wall switch?
Yes, the product can be powered via a classic wall switch. Ventilation and light settings are then made with the remote control according to the available functions.
Can only the light be used without the fan?
Yes, depending on the model, you can use the lighting independently of the ventilation.
Can only the fan be used without the light?
Yes, depending on the model, it is possible to use the ventilation without keeping the lighting on.
Does the product take up a lot of space?
No, VentiloLumi™ is compact and attaches to the ceiling. It saves space compared to a stand fan or a table fan.
Order and payment
How to place an order?
Simply select the desired model, add the product to your cart, then enter your shipping and payment information.
What payment methods do you accept?
We accept several payment methods depending on your country:
Credit card
PayPal
Apple Pay
Google Pay
Klarna
Shop Pay
Bancontact
Other methods available at checkout
Is payment secure?
Yes, payments are secured by our payment providers. BleuHut™ does not store your full credit card details.
Can I pay in installments?
Yes, installment payments may be offered via Klarna depending on your country, eligibility, and the provider's terms and conditions.
Will I receive an order confirmation?
Yes, after validating your purchase, you will receive a confirmation email at the address provided during the order.
Delivery
Where do you deliver?
We deliver to France, Europe, and several international countries depending on the destinations available at the time of payment.
What is the delivery time?
The estimated delivery time is usually 3 to 5 business days after the order has been shipped.
Is delivery free?
Yes, delivery is free for eligible orders on our store.
Which carriers do you use?
Orders can be shipped with different carriers depending on the destination and logistical availability:
Colissimo
La Poste
DHL
UPS
Colis Privé
Other partner carriers
Will I receive a tracking number?
Yes, a tracking number is sent by email as soon as your order is shipped.
Do you offer delivery to pick-up points?
No, for now, we only offer delivery to your home or the address indicated during the order.
What if my tracking isn't updating?
Tracking can sometimes take a few hours to update after shipment. If tracking doesn't change for several days, contact us at support@bleuhut.fr.
What if my package is marked as delivered but I haven't received it?
First, check your mailbox, neighbors, caretaker, or building reception. If you cannot find the package, contact us at support@bleuhut.fr with your order number and tracking number.
Returns and Refunds
Can I return my product?
Yes, you have 30 days from receipt to request a return.
Are return shipping costs free?
Yes, return shipping costs are free for eligible orders, after validation of your request by our customer service.
How to request a return?
Contact us at support@bleuhut.fr providing:
Your first and last name
Your order number
The email address used for the purchase
The product concerned
Reason for return
Photos or videos if the product is defective or damaged
What is the return address?
Returns must only be sent after validation by our customer service.
Return address:
BleuHut™ – Returns Department
1 Rue des Cartes
59120 Loos
France
How long does it take to get a refund?
After receiving and verifying the returned product, the refund will be issued within a maximum of 14 days.
Can I return a used product?
A simple, reasonable trial of the product is accepted. However, a heavily used, broken, dirty, incomplete, or damaged product may be refused or subject to a partial refund.
Can I exchange my product?
Yes, an exchange is possible depending on the availability of the desired model and after validation by our customer service.
Warranty
Is the product guaranteed?
Yes, VentiloLumi™ benefits from a 1-year commercial warranty covering manufacturing defects only.
What does the warranty cover?
The warranty covers manufacturing defects found under normal and proper use of the product.
What is not covered by the warranty?
The warranty does not cover:
Misuse
Accidental drop or breakage
Incorrect installation
Improper connection
Normal wear and tear
Product modification
Unauthorized repair
Non-compliant use
What should I do if my product is defective?
Contact us at support@bleuhut.fr with your order number, a description of the issue, and photos or videos of the defect.
Depending on the situation, we may offer a replacement, refund, or a suitable solution.
Customer Service
How to contact BleuHut™?
You can contact us by email:
Or by phone:
+33 7 58 08 46 62
What information should I provide for a request?
For faster processing, please provide:
Your order number
Your full name
The email address used for the purchase
The reason for your request
Photos or videos if necessary
How quickly do you respond?
Our customer service processes requests as quickly as possible, from Monday to Friday. Response times may vary depending on the volume of requests.
Important question before purchase
What should I check before ordering?
Before ordering, please check that you have a compatible E27 socket and that the chosen location allows for suitable installation of the product.
If you have any doubts about your electrical installation, we recommend seeking advice from a professional.